IXCEL TUTOR – PRIVACY POLICY

Last Updated: January 2026

This Privacy Policy explains how Ixcel Tutor, a company registered in the United Arab Emirates (UAE) ("we", "us", or "our") collects, uses, shares, and protects your personal data when you use our website, web application, and related services (collectively, the "Platform").

Ixcel Tutor is an AI-powered educational platform operated by a company registered in the United Arab Emirates (UAE). For data protection purposes, Ixcel Tutor acts as the data controller in respect of your personal data, in accordance with the UK GDPR and the Data Protection Act 2018.

This Privacy Policy also explains your rights in relation to your personal data and how you can exercise those rights.

1. Contact Us

Ixcel Tutor does not currently operate from a physical office.

If you have any questions about this Privacy Policy or about how we handle your personal data, you may contact us via email only:

Email: support@ixceltutor.com

2. Personal Data We Collect

We collect and process personal data when you interact with our Platform, create an account, use AI learning features, or purchase a subscription.

Subscriber Information (Parents / Guardians): Name, email address, phone number, subscription details and subscriber ID
User Profile Information (Students): Name, email address, username and password, school name (if provided)
Marketing Information: Communication preferences and marketing consents
Device and Usage Information: IP address, device identifiers, browser type, operating system, screen size, general location, usage activity
AI Input and Output Data: Information entered into AI features and personalised AI-generated responses

Some of this data is collected using cookies and similar technologies. Please refer to our Cookie Policy for details.

3. Data from Third Parties

We may receive personal data from:

Parents or guardians registering on behalf of students
Schools or educational institutions
Social media platforms and advertising partners
Analytics and performance measurement providers

Payment card details are not stored by Ixcel Tutor. Payments are handled by third-party payment providers.

4. Use of AI Technology

AI voice-based teaching
Automated quizzes, assignments, and exams
Personalised explanations and feedback
Curriculum navigation and learning support

We do not permit third-party AI providers to use your personal data to train their own models.

5. How We Use Your Personal Data

We process personal data only where permitted by law, including for account management, AI features, security, customer support, analytics, marketing (with consent), and legal compliance.

6. Parents’ / Guardians’ Data for Advertising

Parents may opt out of marketing communications at any time via email or unsubscribe links.

7. Sharing Your Personal Data

We may share data with service providers, parents, schools, payment providers, legal authorities, or business partners as required.

8. International Data Transfers

Data may be transferred outside the UK with appropriate legal safeguards in place.

9. Your Rights

You have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

10. Children’s Data

Accounts for children under 13 require parental consent. We do not knowingly collect data without appropriate permission.

11. Complaints

You may lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Updates to This Policy

We may update this policy periodically. Material changes will be communicated appropriately.